How do I report a power outage?
Report outages anytime through MyOzarks or by calling 1-800-521-6144.
Where can I check outage updates?
Visit our online outage center for real-time updates. During major events, we also post outage information on social media.
How long will my power be out?
Restoration times depend on the cause. Crews work as quickly and safely as possible. Updates are shared on the outage map and on social media.
My neighbors have power, but I don’t. Should I call again?
Yes. If your power isn’t restored after nearby service returns, please report it.
How do you prioritize outages?
Safety and restoring service to as many members as quickly as possible are our top priorities. We first resolve any safety hazards, then focus on bringing service back to the largest number of members in the shortest time.
What should I do if I see downed power lines?
Stay away, keep others away, and call Ozarks immediately.
Will I be notified when power is restored?
Yes. If you reported the outage through the portal or app, you’ll receive a notification when service is back on.
What about planned outages?
Sometimes maintenance requires planned outages. These outages are typically communicated to members in advance to minimize disruption and allow you to plan accordingly.
I rely on medical equipment. Can I get priority?
Please notify us if you use life-supporting medical equipment. Ozarks will work to restore power as quickly and safely as possible to you. We encourage members to have an emergency plan in case of an extended outage.
Who takes care of trees near power lines?
Ozarks Electric maintains rights-of-way clearance for reliability. Never attempt to trim near power lines yourself. Contact us for safe trimming practices.
When is my bill due?
Bills are due 15 days after they are issued. Your due date is printed at the top of your bill.
What payment options are available?
MyOzarks portal or MyOzarks app
Auto Pay
Payment kiosks
Local office locations
Pay by phone
Mail
Can I go paperless?
Yes. Log in to the MyOzarks portal or MyOzarks app, select Paperless Billing, and you’ll receive bills by email.
How do I set up Auto Pay?
Log in to the MyOzarks portal or MyOzarks app, choose Auto Pay, and enter your payment details. Auto Pay ensures your bill is automatically paid each month.
What if I can’t pay on time?
Before your due date you can set up a payment extension through the MyOzarks portal or MyOzarks app or you can call us to discuss other payment arrangements or available assistance programs, such as LIHEAP.
Will I be charged a late fee?
Yes. A $4.93 fee applies to past-due balances.
Do you require deposits?
Most new residential accounts require a $200 deposit. This may be waived with:
A letter of credit from your current electric provider
An acceptable credit score
A guarantor letter from a current Ozarks Electric member accepting responsibility up to $200
How do I start new service?
Apply online through MyOzarks or call 1-800-521-6144. You’ll need:
Service address
Government-issued ID
Social Security Number or EIN (or alternative)
Contact information and start date
Will I be notified before disconnection?
Yes. Notices are sent by mail, email, text (if opted in), and the MyOzarks portal. The notice will include the disconnection date.
When will my service be disconnected?
If payment is not received by the date on your delinquent notice, your service is subject to disconnection. Disconnection may occur as soon as the next business day after the notice date.
How can I avoid disconnection?
Pay your past-due balance in full before the disconnect date or set up a payment arrangement online through the MyOzarks portal or MyOzarks app, or by calling us.
What do I need to pay to be reconnected?
You must pay your past-due balance plus fees:
$40 reconnect fee during business hours (8 a.m. to 5 p.m., Monday through Friday)
$60 reconnect fee after business hours
Service is usually restored the same day once payment is confirmed.
Will my deposit change after a disconnect?
Yes. Additional deposits may be required if your service has been disconnected for nonpayment.
Can I get outage or billing alerts?
Yes. Enable text, email, or push notifications through MyOzarks.
Do you use advanced meters?
Yes. Our AMI meters enhance system reliability by detecting outages quicker and perform several functions remotely, such as reading meters, reconnecting or disconnecting power and daily usage data.