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Understanding Your Bill

Gain insight into your account and energy usage with this guide to your electric bill.

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Front of Bill

The front of an Ozarks Electric bill

1: Ozarks Electric Contact Information

Website, Address, and Phone Number: Access your MyOzarks account, report an outage, or contact Ozarks Electric at ozarksecc.com or by calling us at 800-521-6144.

2: Billing Summary

Balance Forward: This includes any charges or adjustments that rolled over from the previous service period.

Service Summary: A detailed breakdown of individual charges that make up current charges. These can include base charges, the amount you owe for electricity usage for that service period, state and local taxes, and charges for any other services.

Total Amount Due: This is the total amount due during the billing period, plus outstanding charges, credits, and late fees.

3: Bill Amount and Due Date

Total Amount Due: The total amount due for services already used during the service period, and the payment due date or the date an automatic payment will occur.

4: Message Center

Important billing messages related to your account, and promotions for Ozarks Electric Cooperative members.

Front of Bill Stub

Billing statement from Ozarks Electric Cooperative showing account details, total due of $209.83, and payment stub with address.

5: Payment Stub

Below the Perforated Line: This portion of the bill should be returned in the return address envelope included in your bill, along with your bill payment each month.

6: Billing Information

Late Payment: The total amount that will be due if you make a payment after the due date.

Back of Bill Stub

Utility bill information page with contact details, payment options, and a section for updating contact information.

7: General Information

This portion of the bill outlines how to report an outage, Ozarks Electric contact information, Arkansas Public Service Commission contact information, and space to update your contact information.

8: Ways to Pay

This section includes ways to pay your Ozarks Electric bill. You can pay via the website, by phone, in person at our office locations, or through the MyOzarks app.

Back of Bill

A detailed electric bill showing account details, usage history graph, energy usage comparison, and current electric service charges.

9: Account

Includes meter number, service dates, present and previous meter readings, and the total kWh used.

10: Energy History

  • Historical Electricity Usage Graph: The gray bars show your past electric use in kilowatt hours. The green bar shows your electric use for the current billing period in kilowatt hours.

  • Temperature: The line graph shows the average outdoor temperature for each month.

11: Energy Usage Comparison

  • Compare your energy usage for current month, last month, previous year, and amount billed last year.

  • Review your daily usage, cost, and regional high and low temperatures for the current billing.

12: Current Customer Charges

A detailed breakdown of the individual charges that make up your current bill. These can include energy charges, fuel cost adjustments, debt cost adjustments, local and state taxes, and charges for any other services.