If you're having trouble paying your bill, these resources can help you avoid disconnection.
A payment extension allows you to temporarily postpone the due date of your bill, giving you more time to make your payment. You can apply for a payment extension through MyOzarks or call us at 1-800-521-6144.
Check Eligibility
· Extensions must be requested before the cutoff date or the final payment date indicated on your disconnect notice.
· Once approved, an extension cannot be changed.
· Extensions are temporary, and your regular due date will resume on your next bill.
· There is no limit to the number of extensions you can request, as long as all previous extensions were paid on time and in full.
How do I know if I’m eligible for a payment extension?
Eligibility is determined based on your account status. If you’re eligible, a link to request a payment extension will appear at the bottom of the payment extension screen in MyOzarks. If you’re not eligible, a message will be displayed at the top of your screen. Note: If you’ve already set up an extension, the link will not be shown, but you can still view details of your current arrangement in the table provided.
How do I request a payment extension?
Log in to MyOzarks and navigate to Bill & Pay > Payment Extensions, or call us at 1-800-521-6144.
Can I request an extension on the cutoff date?
Extensions cannot be granted on or after the cutoff date unless a new disconnect notice has been issued that includes your current balance.
What happens if I miss the payment extension due date?
We work hard to avoid service interruptions and only disconnect service as a last resort. However, if payment is not made by 5:00 PM on the extended due date, your account will be subject to disconnection without additional notice.
Will a late fee be added if I set up an extension?
If the extension is set up before the original due date of the bill, a late fee will not be added. If the extension is set up after the original due date, a late fee will be applied.
To qualify for a payment extension with Ozarks Electric Cooperative, the following conditions must be met:
· You must have a minimum of two months of billing history with Ozarks Electric Cooperative.
· Deposits cannot be included in a payment extension and must be paid in full by their original due date.
· If you are currently enrolled in automatic bank draft autopay, you must cancel the draft before an extension can be processed. Re enrollment in autopay is permitted after the extended payment is made in full.
The Low-Income Home Energy Assistance Program helps offset energy costs for heating and cooling. Learn more about the program and how to apply at the links below.
