I. Objective
Ozarks Electric Cooperative (“Ozarks Electric”) respects the privacy and confidentiality of member information. This policy describes the information that Ozarks Electric collects from its members as a routine part of its operations and how it uses, protects and shares the information that it collects.
This Policy is provided for informational purposes only, does not create a contractual or vested right, and is subject to change at the discretion of Ozarks Electric’s leadership. Any revised version becomes effective upon posting to Ozarks Electric’s website or other public notice. Members are responsible for reviewing the most current version of this Policy and are deemed to accept and be bound by such revisions through continued use of Ozarks Electric’s services.
II. Policy
A. Categories of Information Collected
Personally identifiable information. This includes your name, address, telephone number, e-mail address, age, social security number, account number, credit card number, user IDs, passwords, and other information as provided to us by a subscriber or user of our services.
Non-personally identifiable information. This includes IP addresses, bandwidth use, system and connection performance, browser type and history, internet resources requests, and files downloaded. Ozarks Electric and its affiliates may use “cookies” or similar technologies to collect information about your internet usage. A “cookie” is a small computer file that is placed on a user’s computer by us or a vendor that allows us or the vendor to collect information about your website visits, and manage your preferences accordingly. Most web browsers allow a user to exercise some control over cookie usage.
Billing information, including Social Security number, credit information, financial account information and payment history.
Electric usage data gathered by Ozarks Electric’s metering systems and a member’s service history which may include information on a member’s property and appliances and information maintained for meter reading purposes (e.g., property details or member notes for meter access).
Capital and patronage account information for members and former members as well as contact information for former members resulting from membership and governance activities.
Responses to member survey(s) conducted by Ozarks Electric to identify needs or improve service.
Additional information about a member or a member’s property, appliances and activities obtained through services offered by Ozarks Electric or its affiliates (such as home improvement or critical account status).
B. Purposes for Collection; Access and Correction
Ozarks Electric collects and maintains information for purposes necessary to provide, manage, bill and improve electric and related services and to conduct operations in accordance with applicable law.
Members may request access to, or correction of, information maintained by Ozarks Electric to the extent required by applicable law. Any requests for, or disputes relating to, access, correction or other matters should be directed to:
Ozarks Electric Cooperative Member Services
PO Box 848
Fayetteville, AR 72702
479-521-2900 or 1-800-521-6144; or online@ozarksecc.comOzarks Electric may provide usage data to members who have access to electric usage data through an interface, such as a website or app.
C. How Ozarks Electric Collects Member Information
When members create an account and interact with Ozarks Electric regarding their account, utility service or participation in Ozarks Electric programs.
When members use electricity service and metering systems, including smart meters.
When members interact with Ozarks Electric through its website.
From third parties, including credit reporting agencies, as necessary for operations.
D. Use and Retention of Member Information by Ozarks Electric
Ozarks Electric uses information about members for legitimate business purposes. such as managing operations, providing and improving its products, services and operations.
Data about members’ electric usage may be compiled in aggregate form and such data may be used by Ozarks Electric to improve system operations, efficiency and overall customer service.
Ozarks Electric retains member information, including energy usage data, in such amounts and for such periods of time as required by law or regulation or as reasonably necessary to provide services, after which it will be securely disposed of.
E. Security
Ozarks Electric maintains member information with reasonable and appropriate technical, administrative, physical and cyber safeguards with industry best practices to protect against loss, unauthorized access, destruction, misuse, alteration, and improper disclosure of member information. Members should be aware that no system is completely secure, but Ozarks takes commercially reasonable steps to reduce such risk.
Ozarks Electric requires its employees, affiliates and contractors who have access to member information to comply with this privacy and confidentiality policy.
Member information that members may access through Ozarks Electric’s online account system is protected using cyber security protocols designed to prevent unauthorized third parties from accessing such information.
In the event of a data brach, Ozarks Electric will provide notice in compliance with applicable federal and state law.
F. Disclosure to Third Parties
Ozarks Electric does not share member information (e.g. a member’s electric usage data and information that can reasonably be used to identify an individual) with a third party, except at the member’s request, with the member’s consent, or as described below. Members who wish to authorize Ozarks Electric to disclose their information to a third party may do so by contacting Ozarks Electric as described under H.1.
Information may be disclosed to affiliates or contractors hired by Ozarks Electric to assist in carrying out operations, such as service, maintenance, billing and management functions including legal, audit and collection services. Information may also be shared with other utilities under shared service agreements or to meet operational requirements. Information will only be disclosed to such persons to the extent necessary to render the services, and only to those who agree to maintain the confidentiality and security of the information.
Ozarks Electric may disclose to and share information with commercial and consumer credit reporting agencies for credit-related activities (e.g., the reporting of bad debts).
Sufficiently aggregated or de-identified information may be disclosed to third parties where necessary or beneficial for Ozarks Electric’s operations (for example, to improve efficiency and overall customer service).
Information may be disclosed when authorized or required by law, including in response to a search warrant, subpoena or court or law enforcement order. Disclosures may also be made when appropriate to protect Ozarks Electric’s legal rights or in situations involving an imminent threat to life or property. Ozarks Electric will take reasonable steps to limit the scope and consequences of any of these disclosures.
In addition, information may be shared with affiliates and partners of Ozarks Electric to communicate or promote services and/or information of interest to members. Members may request that their information not be shared with affiliates or partners for the offering of new products and services by contacting member services as described below. Nevertheless, Ozarks Electric does not sell, rent, loan, exchange or otherwise release member information to non-affiliated third parties or partners for their marketing purposes, without a member’s prior consent.
Ozarks Electric may make information regarding third party products and services available to members through its website.
G. Member Responsibilities
Members are responsible for providing accurate and up-to-date information to Ozarks Electric.
Members are responsible for monitoring changes to this Policy and for their continued compliance.
By continuing to use Ozarks Electric services, members acknowledge and agree to the terms of this Policy as amended
H. How to Contact Ozarks Electric
Questions about the policy may be directed to member services, which can be reached by phone at 479-521-2900 or 1-800-521-6144, or by email at online@ozarksecc.com .